Return Policy

Our return policy is effective for 7 days from the date you receive your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

For refunds, please send an email to info@fastraks.shop with your full name, order number, item description, and the reason for your return.

Return requests for orders received and delivered after 7 days will be politely declined. If 7 days have passed since your order was delivered, unfortunately, we cannot offer an exchange or refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card (or original method of payment) within a few days, depending on your bank.

Please make sure to read our item descriptions carefully. Keep in mind that the photo may slightly differ from the actual item in terms of color due to lighting during photography or your monitor’s display. Occasionally, an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

• Faulty Product: If the product has a manufacturing defect.
• Wrong Item Sent: If we send you the wrong product, color, or size.

Your Responsibility

If you made a mistake along the way, it’s your responsibility to sort things out, and unfortunately, we cannot refund your item.

For example:

• Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

Return / Exchange Process

If you believe an error has occurred due to a mistake on our part, please accept our sincerest apologies! Your satisfaction is of the highest importance to us. We are happy to replace or exchange any items that we missed the mark on.

Exchange Request Instructions

Please follow these instructions for a return request:

1. Take a photo of the problem — If the problem is size-related, please use a ruler.
2. Send an email with the subject line “Order # [Your Order Number] Replacement Request” to info@fastraks.shop.

Include the following:

• The photo(s)
• A specific description of the issue
• The Order Number – If there are multiple products in an order, identify the product with the issue

Our support team will respond within 1 business day, and return instructions will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered and shipped to the original shipping address listed at the time the original order was placed.

Refunds will not be granted if the customer ordered the incorrect size, color, quantity, etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP, and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at the support email.